Charge 2 doesn't sync after latest update

[Runcha]

Hi!

After latest FitBit app update my Charge 2 can't sync with my Android phone. App says it can't find device. I restarted my phone, uninstall the app and reinstalled. Cleard cache. Still can't sync. In Google Store FitBit said the update will improve performance. Yeah, thanks for that! 

I still can't understand why FitBit app needs so many updates. It looks like sometimes all those updates make it worse. 🙈 One update before this one Female health stoped working. Had to find another

FitBit, get your sh*t together!

[AlvaroFitbit]

@Runcha Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[Runcha]

Thank you for your answer! I did all that you said, but it still doesn't sync. Well, it syncs once a day after 10-15 minutes of refreshing FitBit app. I just sit and refresh it until it finally sync. I don't mind connecting once a day, but when i go running, it doesn't sync/show my route. That i really don't like. After my post i got another update, but it looks like it didn't help. 

[Evalentine]

I have the same problem.  My "Phone" is a Kindle Fire and it is not listed as an android device. It updated automatically yesterday and will not sync since. I am totally disappointed because the data is valuable but now useless.