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Charge 2 doesn't sync properly

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‎06-19-2020 11:36 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-19-2020 11:36 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

FitBits not syncing problem goes back at least as far as 2016, but STILL not fix.

 

This is lame, and I have to call out the development team. You don't just write an article how to workaround a bug, and leave it unfixed for years, instead you fix the bug. I'm afraid your approach is not professional. That's a fact.

 

 

Moderator edit: updated subject for clarity

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‎06-23-2020 07:08

‎06-23-2020 07:08

@FitterEveryDay I hope you're doing well!

 

Sorry to hear about your syncing issues. Lets try refreshing the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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