Charge 2 doesn't sync with the app

[KerstinDG]

My Charge2 doesen’t  sync with the app. It is 1 and 1/2 years old. What to do? 

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @KerstinDG 

Is your Fitbit showing as connected in your Bluetooth list? If so try turning your Bluetooth off then on again. If that doesn’t work try changing your clock face. You can also try logging out of the Fitbit App, restarting your phone then log back into the Fitbit App and try to sync.  If the problem persist you can try restarting your Charge 2. Look here to see how it’s properly done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm You won’t lose data doing a restart. 
😉Let me know how it goes 

[KerstinDG · Accepted solution]

Thanks for answer. Nothing of the proposed did help.
At the end I found an update on appstore to the Fitbit app. Now it works allright.
Thanks for help.
Kerstin.
Skickat från min iPhone

[SunsetRunner]

That’s fantastic news @KerstinDG!! 😃 I’m happy your up and running again! Happy Stepping! 

[AndreaFitbit]

Welcome to the Fitbit Community, @KerstinDG. Thank you for letting us know that updating the Fitbit app fixed your query.

Thank you for your assistance @SunsetRunner.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a nice day.

[Rainydaye3]

My Charge2 also wouldn't sync. Checked out this forum, then also went to app, updated and yay....It is now.syncing.  Thanks for helping.

[KerstinDG]

👍🏻

Skickat från min iPhone

[AndreaFitbit]

Thanks for getting back to us and for following advised troubleshooting steps @Rainydaye3.

I'm glad to hear that your Charge 2 is now syncing. 

See you around.