help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps to resolve syncing issues-Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2022 08:09 - last edited on ‎06-05-2022 19:17 by Fitbit Moderator

‎06-05-2022 08:09 - last edited on ‎06-05-2022 19:17 by Fitbit Moderator

If anyone is having issues with syncing, maybe try this...

 

Turn off the location. A warning should show up in the app. Click on the "fix it" and make sure all 3 location permissions are allowed...

Location Services

Location  Permission

Background Location Permission

All 3 of the above need to be allowed. I was having syncing taking forever and not working until i  found my Background permission was only allowed while using the app. All 3 need to be allowed, not just while using the app!!! Hope this helps.

 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-05-2022 19:16

‎06-05-2022 19:16

Welcome to the Fitbit Community, @Nad760.

 

Thank you for sharing the troubleshooting steps you performed to resolve your syncing issues.

 

Hope this helps other users experiencing the same situation.

 

In addition, in this article there are some other workarounds that might be of help.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎06-20-2022 12:02

‎06-20-2022 12:02

Thank you Nad760. You have no idea how much stress you have relieved me of just by sharing the info above. You are the greatest. Have a great day 🙂

Best Answer