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Charge 2 doesn't sync

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‎09-16-2021 07:33 - last edited on ‎09-16-2021 19:04 by Fitbit Moderator

‎09-16-2021 07:33 - last edited on ‎09-16-2021 19:04 by Fitbit Moderator

My charge 2 has suddenly  stopped  synching.  I tried all the methods  but in vain .please help 

 

Moderator edit: updated subject for clarity

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‎09-16-2021 19:04

‎09-16-2021 19:04

Welcome to the Fitbit Community, @Doyouknowthis.

 

Thank you for trying to resolve the issue with your Fitbit Charge 2 before contacting us.

 

To resolve syncing issues, we recommend following these troubleshooting steps.

 

In addition, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1631844192290.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Whether you continue having difficulties after following the instructions shared above, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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