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Charge 2 doesn´t sync

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‎11-12-2020 21:10 - last edited on ‎11-13-2020 10:16 by Fitbit Moderator

‎11-12-2020 21:10 - last edited on ‎11-13-2020 10:16 by Fitbit Moderator

My Bluetooth is telling me it can't communicate with my charge 2 to try to pair. I've turned on/ off my Bluetooth multiple times and it's still pairing with other stuff. I've uninstalled and reinstalled, restarted the phone and fitbit multiple times. I've tried all the "syncing" fixes for charge 2 here.  This started as of October 19 it quit syncing. I am thinking the Bluetooth is broken on the Fitbit.

 

 

Moderator edit: updated subject for clarity. 

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‎11-13-2020 10:22

‎11-13-2020 10:22

Welcome to the Fitbit Community @Jngong. I'll be glad to assist you with your Charge 2 pairing inquiry. Thank you for letting us know about the steps you have followed to pair your tracker again.

 

Could you please confirm that you have followed steps of help article: Why can't I set up my Fitbit device? Could you also try setting up your Charge 2 with device if you have one.

 

Let me know how it goes and keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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‎11-13-2020 10:36

In response to AndreaFitbit

‎11-13-2020 10:36

Yes I have completed everything, some multiple times.

Jessica Gongoll
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