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Charge 2 erratic sleep readings

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‎01-12-2020 07:07 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-12-2020 07:07 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

On my charge hr 2, i have been getting erratic sleep readings for a while. For the last 4 nites it says I  did not fall asleep until midnight. My sleep schedule is 9pm to 6am. I have tried resetting which didn't  do anything. Would a factory reset help, of course I  am out of warrenty.

 

 

Moderator edit: updated subject for clarity

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‎01-13-2020 08:44 - last edited on ‎01-21-2025 08:41 by Fitbit Moderator

‎01-13-2020 08:44 - last edited on ‎01-21-2025 08:41 by Fitbit Moderator

@pkdf Welcome! It's great to see you around! 

Let me help you with your sleep detection on your Charge 2. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.

Alvaro | Community Moderator

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‎01-17-2020 12:46

In response to AlvaroFitbit

‎01-17-2020 12:46

I HAVE RESET MY FITBIT AT LEAST 3 TIMES, IT IS SET FOR NON DOMINANT HAND . THIS IS SOMETHING NEW THAT HAS STARTED TO HAPPEN. IT IS A COUPLE OF YEARS OLD, HAS IT OUTLIVED ITS USEFULNESS OR MIGHT A FACTORY RESET HELP?
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