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Charge 2 frozen screen

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‎03-26-2020 04:45 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎03-26-2020 04:45 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

When I woke up this morning, my Fitbit 2 screen was frozen on the clock screen.  Still syncs steps but clock not working and I can’t scroll at all.  Tried resetting but that didn’t help. 

 

 

Moderator edit: updated subject for clarity

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‎04-15-2020 10:39

‎04-15-2020 10:39

@TManning Thanks for joining us! Sorry for the delay in my reply.

 

Let me help you with your unresponsive Charge 2 screen and thank you for troubleshooting this issue. Since the issue persist after restarting it I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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