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Charge 2 frozen screen

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‎04-16-2020 08:43 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-16-2020 08:43 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

My main screen is stuck on 5:37 AM on April 15 (yesterday).  It will not update the time, date, etc...  It will also not scroll through to the other screens.  I have tried to sync it to my phone app, and have tried the reset instructions I found on the page here.  Is there anything else I can do to fix the watch?

 

Moderator edit: Subject for clarity 

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‎04-17-2020 15:41

‎04-17-2020 15:41

Hi @JimWitt26, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which mobile device are you using to sync the Charge 2 with the Fitbit? If you haven't already done so, please try changing your device's clock face following the steps from our help article: How do I change the clock face on my Fitbit device? and let me know how it goes.

 

Looking forward to your reply, let me know if you have any additional questions. 

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‎04-18-2020 09:21

In response to RicardoFitbit

‎04-18-2020 09:21

Hi Ricardo,
I’m charging my battery with the provided charging cable and USB wall socket as I have always done.

I tried changing the clock face through the app and had no luck. Clock face is still frozen. Say other ideas?
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