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Charge 2 fuzzy screen

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‎05-23-2020 05:54 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-23-2020 05:54 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

Hi, I have had Fitbit Charge 2 for 2 years. The screening has suddenly gone completely fuzzy!

I have tried to reset it but still it does not work. My mobile (iPhone 6) still recognises it but no longer syncs either.

Any solutions?

 

Moderator Edit: Clarified subject

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‎05-26-2020 15:44

‎05-26-2020 15:44

Hi @Subhan, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. I was informed by our Customer Support team that they received your email regarding this situation and soon will provide you an answer. That said, I recommend you to keep an eye on your email inbox because they'll be in touch with you in a timely manner.

 

Don't hesitate to ask me any additional questions you may have, I'll be around. 

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