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Charge 2 glitches on the screen

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‎09-11-2018 09:12 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎09-11-2018 09:12 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

My Charge 2- which I have had for about 2 years now, suddenly started glitching yesterday. It has been working well ever since I got it. The screen began glitching, so I took it off for a few hours. When I got back to it, the screen was normal so I put it on again, but shortly afterward it began glitching again and has not stopped. Anyone have this issue? I can't even figure out if I can turn it off and on again when on the charger

 

 

Moderator edit: Subject for clarity 

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8 REPLIES 8

‎09-11-2018 10:01

‎09-11-2018 10:01

Try a Restart and do it several times if necessary.

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‎09-12-2018 08:21

In response to SunsetRunner

‎09-12-2018 08:21

Hey @llama42, welcome to the Community! If your Charge 2 is acting weird, and you already tried to restart it as @SunsetRunner suggested, I'd like you to set up your Charge 2 as a new device by following the instructions in this post. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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‎09-12-2018 14:06 - last edited on ‎09-13-2018 08:10 by Fitbit Moderator

In response to HeydyF

‎09-12-2018 14:06 - last edited on ‎09-13-2018 08:10 by Fitbit Moderator

Thanks for the suggestion @HeydyF, but I can't see anything to connect this. Posting pictures of what my glitches look like. The fitbit seems to work to count steps, sleep, and I even feel the vibration when I get a text, but the screen is not working41581906_2629000793990900_6957076532451868672_n.jpg41700009_294083644518533_1345082718001561600_n.jpg41738477_2132000273728173_1538392890982531072_n.jpg

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‎09-13-2018 08:09 - edited ‎09-13-2018 08:10

In response to llama42

‎09-13-2018 08:09 - edited ‎09-13-2018 08:10

@llama42 thank you for sharing pictures of your tracker. At this point the best thing to do is letting our Support team know about the issue. They will review your case and provide options. You will get an email from them.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-29-2020 14:36

‎05-29-2020 14:36

My Fitbit Versa Lite  I've had for maybe a few months (Maybe got it in February 2020) and today it's started glitching.  It somehow always ends up on the "Relax" section and it'll glitch from the main screen to different screens.  I don't keep it near water or wear it in water so I'm not sure what's happening?  Any suggestions? 

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0 Votes

‎08-25-2022 13:47

‎08-25-2022 13:47

I'm having the same thing with my CHARGE 2 it did this in the morning and it's still working but I can't see the screen to check my stats  or the clock.

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‎10-19-2022 02:57

In response to SunsetRunner

‎10-19-2022 02:57

Try a Restart and do it several times if necessary.

For anyone else having this issue please restart the tracker first 3 times in a row by doing the following: Plug the charging cable to your computer or UL certified wall adapter. Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely. Your tracker should start charging.

 

Regards,

 

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‎10-19-2022 11:15

In response to willjoe

‎10-19-2022 11:15

I've done that but it still glitches so I direct messaged FITBIT and they said that it's out of warranty so I upgraded to the charge 5. 

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