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Charge 2 has blank screen

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‎10-26-2019 05:53 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-26-2019 05:53 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

I put my Fitbit on charge and now it won’t come on . The screen is blank. Not sure what to try

 

 

 

Moderator edit: updated subject for clarity

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‎10-26-2019 07:26 - last edited on ‎10-28-2019 08:43 by Fitbit Moderator

‎10-26-2019 07:26 - last edited on ‎10-28-2019 08:43 by Fitbit Moderator

Try a Restart and do it several times if necessary.

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‎10-28-2019 08:45 - last edited on ‎05-17-2025 14:00 by Fitbit Moderator

In response to SunsetRunner

‎10-28-2019 08:45 - last edited on ‎05-17-2025 14:00 by Fitbit Moderator

@Sarah0000 Welcome! It's nice to have you on board! Sorry for the delay in my reply.

Let me help you with your unresponsive Charge 2. Do you see if your tracker is charging. If you don't see and reaction when you plug it then try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL listed usb wall adapter. Also try the restart suggested by @SunsetRunner.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-28-2019 08:48

In response to AlvaroFitbit

‎10-28-2019 08:48

Hey

I reset it and charged fully last night and now the battery has run down in
less than 24 hrs 😞
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‎10-28-2019 11:56

In response to AlvaroFitbit

‎10-28-2019 11:56

I'm having the same issue with my charge 2. I charged it and got a bunch of lines. I tried resetting and now the screen is just blank. Help!

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‎10-29-2019 00:30

In response to AlvaroFitbit

‎10-29-2019 00:30

I recharged and reset again last night and have woken up to 9% battery 

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