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Charge 2 has died

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‎03-28-2019 01:52 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-28-2019 01:52 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My Charge 2 has completely died! It was working fine yesterday, no warning that the battery was getting low. Plugged it in to the charger, nothing on the screen, no vibration, nothing. Any suggestions please?

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1 BEST ANSWER

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‎03-29-2019 08:56 - edited ‎03-29-2019 09:16

In response to Fordy94

‎03-29-2019 08:56 - edited ‎03-29-2019 09:16

Welcome to the Fitbit Community @Fordy94. It's nice to see new faces around. Robot LOL Thank you for troubleshooting your Charge 2 issue with us and I'm glad to hear that this has been resolved and that your device will be replaced free of charge.

 

Thank you for your assistance @WendyB. Woman Wink

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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5 REPLIES 5

‎03-28-2019 05:54

‎03-28-2019 05:54

Welcome to the forums!

 

Can you do a restart while its plugged in?

Do it at least 3 times.

Restart

See if you can and let us know

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-28-2019 09:05

In response to WendyB

‎03-28-2019 09:05

Hi Wendy. I've tried this but nothing is happening, not even vibrating when I connect the charger

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0 Votes

‎03-28-2019 09:19

In response to Fordy94

‎03-28-2019 09:19

Ok I have notified a Moderator to open a support ticket for you. You should see something soon 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-29-2019 05:45

In response to WendyB

‎03-29-2019 05:45

Hi Wendy, thanks for that. I've managed to 'live chat' with customer support & after trying a few different things they are replacing my fitbit free of charge as it was still within warranty. Thank you again

Best Answer

‎03-29-2019 08:56 - edited ‎03-29-2019 09:16

In response to Fordy94

‎03-29-2019 08:56 - edited ‎03-29-2019 09:16

Welcome to the Fitbit Community @Fordy94. It's nice to see new faces around. Robot LOL Thank you for troubleshooting your Charge 2 issue with us and I'm glad to hear that this has been resolved and that your device will be replaced free of charge.

 

Thank you for your assistance @WendyB. Woman Wink

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer