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Charge 2 has difficulty holding a charge

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‎01-07-2019 23:11 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-07-2019 23:11 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

So, I've been having issues charging my fitbit Charge 2. It charged beautifully last night, and I wore it today and tried to charge it again, and nothings happened. I think the contacts might be scratched, is this an easy fix? 

 

 

Moderator edit: updated subject for clarity

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‎01-08-2019 11:24

‎01-08-2019 11:24

@Chels_1996 Welcome! It's nice to have you on board! Sorry to hear that your tracker isn't holding its charge. Try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

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