Charge 2 has lines on the screen

[SarahAS2244]

My Fitbit has lines in the screen. I’ve tried plugging it in the charger and resetting it but that seems to not work. What should I do? 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @SarahAS2244! Thanks for already troubleshooting this inconvenience with the screen of your Charge 2.

Would you mind to confirm if you've restarted your tracker by following these steps?

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

Also, please send me a picture showing the lines that your device has. 

Looking forward to your response! 

[LHoughton]

Hello!  My Fitbit has had black lines going across the screen for a couple weeks now.  I was wondering what I can do to fix it or if not what can I do?  I did try to restart it and that did not do anything. Is there anything I can do or get a replacement?

[MarreFitbit]

Welcome to the Fitbit Community @LHoughton! That's odd. It could be one of two things, the screen was damaged because it was hit with or against something. Perhaps too much force was applied to it at one point or another. Was it, by any chance, dropped or hit by something?

Additionally, it could be a defect on the screen. In that case, is there any chance to take it back to the retailer (in case it was purchased through a retailer other that the Fitbit store) to for a replacement?

I would also like to request for a picture of the lines you're seeing on your Charge 2 display. 

Looking forward to your response! 

[LHoughton]

No I did not drop it or hit it against anything. I have know idea how it
would have gotten damaged like this.

[LHoughton]

It will not let me post a picture.

[LHoughton]

[MarreFitbit]

Thanks so much for the picture posted @LHoughton!  I was about to create a support case on your behalf, but I have seen you already have one. Our team is looking to your response so they can move forward and get a resolution for the display not working. Have you check your inbox? 

Please provide them with the same picture you just posted me here. 

I'll be here if you have any questions! 

[LHoughton]

Yes I have seen their email and have responded but I don't know if they received it. 

[MarJenk]

Did you get a resolution to this?  Mine started doing the same thing and the sleep cycles stopped working at the same time.  I've had it year and a half and figure it's just at the end of its lifespan. 

[brotherbuzz]

Yup, mine is missing a horizontal line as well.  Tried the reset thing, didn't make a difference.

My Fitbit is about a year old.

[brotherbuzz]

[Càrol1978]

My Fitbit is doing the same thing. Am I able to get a replacement!!?

[Shanon]

My Fitbit also has the same 2 lines across the top as show in the pic same.excat place I just bought mine in Nov. But hadn't notice it until I change the display of the clock 

[Mmastery]

Mine has progressively gotten worse. This is what it looked like last night, this morning there were no identifiable #'s or letters. 

Alberto

[Mmastery]

How did you post the image? I can't get my pic to show in message.

Albert

[brotherbuzz]

I contacted Fitbit about this and since the watch was out of warranty they
gave me a discount code to use on their website for a new watch. Still
cost less to get one at Costco.

So I bought a used one. Was cheap and works great.

[LyndaJD]

The same thing is happening to my Charge 3–2 thin black lines through the upper third of the screen. From what I’ve read, the problem gets worse. I’m not happy!

[Shanon]

I called Fitbit and they send me a new one ...give them a callSent via the Samsung Galaxy S9+, an AT&T 5G Evolution smartphone

[Siogfinsceal]

What was the outcome? Mine has stated to do the same. It's only 6 months old 😞