Charge 2 has not synced since 2 days ago

[pegers]

mine has not paired or recorded steps since 4:50 pm 02/16/19.

checked my phone and it shows paired to my fitbit.

Moderator edit: Subject for clarity 

[DianaKate]

Same problem. Phone recognizes Fitbit, but app keeps looking for the watch. 

[pegers]

i think these fitbits have more problems that they let on.

[HeydyF]

Hey @pegers and @DianaKate, I hope you are doin' fine! Seems that your Charge 2 are not syncing. Let me ask you this, what phones are you using with your Fitbit trackers? Are they compatible devices? If so, then I's like you to review the troubleshooting tips in this help article: Why won't my Fitbit device sync? 

Let me know how it goes! 

[DianaKate]

iPhone 7. I turned off the Bluetooth and turned it back on, and now it's
fine.

--
Diana

[pegers]

i have a htc phone.it had been working just fine for about 8 months then the sync problem started.

i tried all of their fixes and it still does not work...

[HeydyF]

Thanks for the update @DianaKate! Sounds great that your Charge 2 is syncing fine now. 😉 

@pegers, I hope you are doin' fine! I'd like you to confirm with me the troubleshooting you have tried so far to fix these syncing issues, so please take a look at the information in this help article: Why won't my Fitbit device sync? And also, I want to know which HTC model are you using? Is it a compatible device? 

Keep me posted! 

[pegers]

as i said it worked just fine for 8 months so, it is compatible.

[HeydyF · Accepted solution]

Thanks for your reply @pegers! Yes, but I'm asking because there are some phone models that are no compatible with Fitbit devices but work with them, although the users might experience connectivity issues. So let me ask you this, did you try the the tips on the link I posted above? If not, please give it a try and let me know how it goes! 

I'll be around! 

[pegers]

right out of the blue after i read this i went to fitbit and it is now working.

thanks

[HeydyF]

Thanks for the update, @pegers! Sounds great that your Charge 2 is syncing fine now. If you have further questions or comments, please let me know. 

I'll be around! 

[khoous]

Sync Issue on Xiaomi Miix 2 - work fine for a couple of months ago and now won't sync. Exclamation sign.

[pegers]

that is what mine has been doing for a long time..it will work great then just stop syncing.then some time

later it will work again...

[HeydyF]

Hey @khoous, welcome to the Community! The Xiaomi Mi Mix 2 is not a compatible device, as you can see in this help article. So I'm afraid that you might experience syncing issues with it and your Charge 2. Since you mentioned that they were working before, maybe the phone is under testing, although I can't guarantee that. Anyway, I will suggest you to take a look at the troubleshooting in this help article: Why won't my Fitbit device sync? And let me know how it goes! 

@pegers, I appreciate the update! I hope it keeps working without inconveniences. 

Have a nice day guys! 

[Beachsport]

I am having the same issue. There was an update to my fitbit app 2 days ago. Ever since then it has not synced and tells me there is no internet connection. I have an internet connection and could go to the fitbit.com website on my phone. I have done everything in the help instructions and it still will not sync. Please help. This is very frustrating. 

[pegers]

mine seems to syn when it feels like it.so i have learned to live with.