Charge 2 hazy display

[Suchfit]

Hi, can someone help me why my Fitbit display is hazy and only can see partial content. Sometimes I see some

moist inside screen. How can I get this fixed?

Best,

Fitness

Moderator edit: updated subject for clarity. 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Suchfit. I'll be glad to assist you with your Charge 2 display inquiry. 

In order to fix this situation. I would recommend restarting your device:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Let me know how it goes. 

[Suchfit]

Hi,
Restarted Fitbit as per the instructions, but didn’t find any change in the display.

Thankyou

Sent from my iPhone

[AndreaFitbit]

I apologize for the delayed response and thanks for getting back to us @Suchfit. I appreciate that you have followed the advised troubleshooting steps. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. 

Please check your email and let me know how it goes.

[NiteshKotak]

I also tried above referred 5 steps, the display is still hazy where the time is appearing 

Moderator edit: updated post.

[AndreaFitbit]

A warm welcome to our community @NiteshKotak. Thanks for trying the advised troubleshooting steps.

I went ahead and created a case on your behalf too, and a customer support representative will contact you soon.

Keep on visiting the forums.

[NiteshKotak]

Thanks for your email

Awaiting the revert from customer support team.

[AndreaFitbit]

You're very welcome @NiteshKotak. 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums. 

[Nujak]

I have yet to receive a response from customer support. I'm still waiting.

[Box99]

I too am having the same issues. I have followed the steps above with no success. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Box99. Thank you for letting us know that  you have followed the steps above to fix your Charge 2 display.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.