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Charge 2 heart rate charting errors

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‎06-19-2019 14:57 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-19-2019 14:57 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Last week, I noticed that the data on the full-screen graph of heart rate data have been shifted up by 6-8 bpm versus the  half-screen graph shown on the summary screen for heart rate data. The half-screen graph still appears to be plotted correctly.

 

This error began at the same time the full-screen chart began to use automatic scaling that seems to base the max and min values of the y-axis on the range of data being plotted.  This is a great idea as long as the data are plotted correctly, but it is useless if they are wrong.  I like the concept, but not the results.  

 

Since a fix is needed, I also recommend revising the calculation of the limits to set the y-axis maximum to the next highest multiple of five above above the actual max value, and the minimum to the next lowest multiple of five below the  actual min value.  The chart will be  much easier to read.

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‎06-21-2019 16:11

‎06-21-2019 16:11

Hello @ZTG welcome to our Community Forums, I'm happy to assist you with your suggestion. My apologies for the delay in responding your post.

 

Thanks for bringing this to our attention, the information that was shared with us is appreciated while we work to improve our products and service. I'd like to share with you that Fitbit is constantly checking the feedback that is posted on our Community Forums, therefore, the detailed information that was shared in your post is really helpful to improve the heart rate charts. 

 

Let me know if you have any additional questions. 

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