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Charge 2 not syncing with Galaxy S10+

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‎06-18-2019 14:38 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-18-2019 14:38 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

Hi,

 

I have just purchased a Samsung Galaxy S10+ but cant get it to sync with my charge 2?? Any ideas??

 

Thanks

 

 

Moderator edit: updated subject for clarity

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‎06-19-2019 10:42

‎06-19-2019 10:42

@Russp12872 Welcome! It's good that the community is growing! 

 

Let me help you syncing your Charge 2 with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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