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Charge 2 incorrect activity distance calculation

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‎04-21-2020 15:38 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-21-2020 15:38 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

I have been doing from 10,000 to 15,000 per day. Saturday I did 13.4 steps and shows 12.19 kilometers, however today I set the watch in run mode and for 13,000 steps I got 5.45 kilometers.

Do you guys know why the difference in distance for the same amount of steps.

Thank you

 

 

 

Moderator edit: updated subject for clarity

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‎05-05-2020 10:41

‎05-05-2020 10:41

@Bliwr It's good that the community is growing! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 distance calculation. Did you use the GPS chip on your phone when using the running mode? If this is the case then it could be an issue with the GPS signal reception. Take note that your device uses the number of steps and stride length to calculate the distance. You can improve the accuracy by measuring and logging your stride length. Feel free to use these instructions to do this.

 

Let me know how it goes.

Alvaro | Community Moderator

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