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Charge 2 is acting slow

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‎06-07-2020 14:12 - last edited on ‎12-09-2024 02:17 by Fitbit Moderator

‎06-07-2020 14:12 - last edited on ‎12-09-2024 02:17 by Fitbit Moderator

My charge 2 stopped working.  I’ve Signed out and logged back in on the app but that didn’t work. When you press the button on the watch it very slowly transitions to the next tile.  Like in slow motion.  It has the date right. The time is slow and it hasn’t recorded a single step today. Is there any way to turn the watch off and on again? 

 

 

Moderator edit: updated subject for clarity

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‎07-09-2020 07:58 - last edited on ‎05-24-2025 06:57 by Fitbit Moderator

‎07-09-2020 07:58 - last edited on ‎05-24-2025 06:57 by Fitbit Moderator

@Rwj112365 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not working as it should. The Fitbit app won't affect your tracker the way you are describing it. Try restarting your tracker by following these instructions.

I also moved your post to its own thread as it wasn't related the main topic on the original one.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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