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Charge 2 is not charging

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‎01-26-2017 05:02 - last edited on ‎09-06-2024 17:45 by Fitbit Moderator

‎01-26-2017 05:02 - last edited on ‎09-06-2024 17:45 by Fitbit Moderator

need to file a claim on my fitbit it will not charge on anything have tired 2 different chargers

 

Moderator Edit: Personal info removed.

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‎01-26-2017 05:28

‎01-26-2017 05:28

Your first call should be the place you bought it from to exchange it for a replacement.

 

Only after that should you get in contact with Fitbit support. http://contact.fitbit.com.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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4 REPLIES 4

‎01-26-2017 05:28

‎01-26-2017 05:28

Your first call should be the place you bought it from to exchange it for a replacement.

 

Only after that should you get in contact with Fitbit support. http://contact.fitbit.com.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎11-03-2019 07:45

‎11-03-2019 07:45

My fitbit has stopped working.. shuts on and off...very annoying..wont keep charge.

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‎11-03-2019 09:49

In response to 2019Donna

‎11-03-2019 09:49

@2019Donna 

 

Please clean the contacts


Then Do a Restart

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

If this does not help contact support by using the Help at the top of the forum

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-12-2020 08:22

In response to MikeF

‎12-12-2020 08:22

Hi Mike...the contact fitbit link above is not working. Please could you share the functional link. Thank you. 

My charge 4 fitbit strap is broken. The screws connecting the strap to the watch body have snapped and my device is less than 6 months old. I wanted to file for a warranty claim. Thank you for all your help. 

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