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Charge 2 is not charging

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‎03-13-2019 10:29 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-13-2019 10:29 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Hey Guys, Can somebody suggest how to get this device charging again, It seems the device is at fault...... Or how should I be able to get help to repair it???

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‎03-14-2019 09:26 - edited ‎03-14-2019 10:35

‎03-14-2019 09:26 - edited ‎03-14-2019 10:35

@makam007 Welcome! It's great to see you around!

 

Sorry to hear about your Charge 2 not charging. You can try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-14-2019 23:18

In response to AlvaroFitbit

‎03-14-2019 23:18

Tried this man! No effect, can you tell what can be the possible default
and can I send it to any repair center of FITBIT.
Thanks for the suggestion, though...... 😉
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‎03-26-2019 12:21

In response to makam007

‎03-26-2019 12:21

@makam007 thank you for your update and sorry for the late reply. Since this didn't work please let our Support team know so they can further assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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