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Charge 2 is not functioning correctly

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‎01-23-2019 01:27 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-23-2019 01:27 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Hi ,

Since 1 month my FITBIT Charge2 is not displaying the time and other data accurately.

and I have to sync every time to get the data correctly on the display. Syncing atleast 5 times a day.

as well as I am getting a line on the display sometime and the device stop functioning for a while. it is 2 years old device.Fitbit issue

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-24-2019 09:22

‎01-24-2019 09:22

@Pratyush Welcome! It's nice to have you on board! Sorry to hear that your tracker isn't working correctly. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-29-2019 06:53

‎01-29-2019 06:53

Thank you for your response.

 

It fully stopped working now. Disappointed for that.

I used to get this bright line as in the picture after I do the sync with my iphone and then the issue with accuracy occurs.

How can I get it service???? Please help.FITBIT.JPG  

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‎01-29-2019 11:14

In response to Pratyush

‎01-29-2019 11:14

There is no service repair. Contact support to see what your options are

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Community Council Member

Wendy | CA | Moto G6 Android

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