Charge 2 isn´t syncing

[Harper52]

Charge 2 will not sync.  Heart rate has not tracked for approx a week.  In constant “Looking” mode

Moderator edit: Updated subject for clarity. 

[DianeDow]

My charge 2 is syncing when used with a walk using my phone. Any other steps just using my watch are not syncing at all. Any ideas anyone?

[MarcieChiarello]

This is happening to me now too. I hope someone has the answer.

[AndreaFitbit]

Welcome to the Fitbit Community, @Harper52, @MarcieChiarello and thanks for getting back to us @DianeDow. I'm sorry to hear your Charge 2 isn't syncing. 

I noticed that you have a case with our Support Team and that they have already assisted you @Harper52 and @DianeDow.

@MarcieChiarello, could you please confirm that you have followed the steps of help article: Why won't my Fitbit device sync? Could you please let me know what are you experiencing exactly?

[DianeDow]

Well, my husband has been going round in circles trying to get my Charge 2 to sync & out of desperation I charged up my Fitbit One which I haven't worn for a while. For some reason within an hour or two my steps taken throughout the day ( and also for the past 2 days} have now shown up on my charts. Not sure why but at the moment seems to be working. Will be in contact again if have any more problems.

[Harper52]

I followed the steps messaged to me & was successful in synching my Fitbit to track my HR. Thanks to all!

Sent from my iPhone

[AndreaFitbit]

Thanks for getting back to us and for letting  me know about the steps you have followed in order to sync your Charge 2 devices @DianeDow, @Harper52.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.