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Charge 2 keeps counting steps from yesterday

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‎12-12-2018 06:50 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎12-12-2018 06:50 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

Hi

 

My charge 2 is still counting from yesterday. I started my day with 12000 steps en I wasn't sleepwalking! Anyone knows whats wrong?

 

Thx

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-13-2018 06:36 - last edited on ‎01-31-2025 15:19 by Fitbit Moderator

‎12-13-2018 06:36 - last edited on ‎01-31-2025 15:19 by Fitbit Moderator

@Krisz It's great to see that you've visited the Fitbit Community! Sorry to hear that your steps didn't reset back to zero and keep counting the following day. Please try restarting your tracker as this will help it reset back to zero the following night. Still this won't remove the steps for the affected day.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎01-27-2019 06:19

‎01-27-2019 06:19

Having the same problem this morning. Did resetting it solve the problem for you? I’m going to try it, but I don’t love that it won’t tell me if it worked until tomorrow. 

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‎01-27-2019 09:44 - last edited on ‎01-31-2025 15:20 by Fitbit Moderator

In response to beckyr

‎01-27-2019 09:44 - last edited on ‎01-31-2025 15:20 by Fitbit Moderator

@beckyr Welcome! Thanks for being part of our Community!  Sorry to hear that you are having this same issue. Please do try the restart as this does help fixing the issue. Still let us know tomorrow if this is solved or not.

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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