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Charge 2 keeps scrolling continuously

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‎02-23-2019 01:03 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-23-2019 01:03 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Device charged last night no problem worked ok then all data scrolling constantly across screen couldn’t stop it tried restart nothing wont charge. Nothing on screen. Any ideas?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎02-24-2019 07:48

‎02-24-2019 07:48

@Rh97105 Welcome! Thanks for being part of our Community! Sorry to hear that your tracker keeps scrolling through their menu items and thank you for restarting it. Try cleaning the button area with cotton and rubbing alcohol the use compressed air at a distance to clear any debris that may be inside it.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-25-2019 06:07

In response to AlvaroFitbit

‎02-25-2019 06:07

Hi did all this didn’t work completely 

dead being replaced

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‎03-22-2019 18:26

In response to Rh97105

‎03-22-2019 18:26

@Rh97105 thank you for your update and sorry for the late response. Sorry to hear that the issue persist but happy to know that it is being replaced. Hopefully you are already back on track with the new device.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-16-2019 04:57

‎07-16-2019 04:57

My charge 2 is scrolling and will not let me change screens. When I tap nothing happens when I push button, it wont change screen.  Have rebooted several times. Any suggestions?

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