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Charge 2 losing charge quickly

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‎07-23-2019 05:38 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-23-2019 05:38 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Charge 2 charging and syncing, battery 100% but after a few minutes dies and indicates very low battery.  Plug in again, same thing.  Going on for three days.  Tried rebooting, etc. nothing changes.

 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 09:48 - last edited on ‎03-13-2025 07:06 by Fitbit Moderator

‎07-24-2019 09:48 - last edited on ‎03-13-2025 07:06 by Fitbit Moderator

@AnyaRodden, it's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 losing charge quickly and thank you for restarting your device. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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‎07-25-2019 10:18

In response to AlvaroFitbit

‎07-25-2019 10:18

Hi, I’ve tried what you suggested, no change.  Looks like it’s fixed after charging, battery 100%, and it syncs fine.  After unplugging it works for a few minutes then the Charge shows one line of battery and my iPad cannot find the device.  Put it back to charge and it syncs again.  Very strange.  Could it be a faulty charging cable?  Thanks for your help!


Sent from Yahoo Mail for iPad
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