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Charge 2 losing time

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‎11-21-2019 23:25 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-21-2019 23:25 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

Hi 

I've woken this morning to discover my tracker is 15 minutes slow. It usually updates automatically for the daylight saving adjustments every year so I never have to alter the time setting. 

Has this happened to anyone?

Does anyone know how to fix?

Thank you 😊 

 

 

Moderator edit: updated subject for clarity

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‎11-24-2019 07:44 - last edited on ‎05-08-2025 04:09 by Fitbit Moderator

‎11-24-2019 07:44 - last edited on ‎05-08-2025 04:09 by Fitbit Moderator

@Trac2019 Welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with your Charge 2 losing time. Have you synced your tracker? Usually this helps resolve the issue. If the issue persist then change the timezone to a different one, save and sync then change it back to the correct one, save and sync again.

Let me know how it goes.

Alvaro | Community Moderator

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