help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 lost data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-29-2019 15:01 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎09-29-2019 15:01 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

Can someone help please.  Been out all afternoon my charge 2 was showing 98mins activity.  Couldn't connect with my phone.  Switched off phone and bluetooth then back on.  Deleted my device from the app then readded it and then the activity was gone from the watch and my calories had dropped by about 1000.  Any ideas?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-30-2019 09:23 - last edited on ‎03-07-2025 07:35 by Fitbit Moderator

‎09-30-2019 09:23 - last edited on ‎03-07-2025 07:35 by Fitbit Moderator

@Emma1986 Welcome! It's good that the community is growing! 

Let me help you with your missing data. When you removed your tracker you deleted the connection to any account so once you set it up again it started from zero. You can manually log your activity to have a record on your account and if you have any syncing issues try these suggestions first. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes