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Charge 2 lost my data after syncing

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‎06-22-2023 18:24 - last edited on ‎06-24-2023 11:27 by Fitbit Moderator

‎06-22-2023 18:24 - last edited on ‎06-24-2023 11:27 by Fitbit Moderator

I logged over 8000 steps today, but didn't even start using the app until after I logged the steps. When I synced the app to my Charge 2, it started over at 0 steps. Is there any way to recover my step count and other data from before the app's reset?

Moderator Edit: Clarified subject

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‎06-23-2023 11:36

‎06-23-2023 11:36

Hi, @Aly_D! Are you saying you logged the steps before linking your tracker to your account? Unfortunately there's nothing that can be done about that, but on the bright side, now that you have an account it should never happen again! You can always add a manual activity of "walk" from the app if you want those steps added.

MakMak | Community Council

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1 REPLY 1

‎06-23-2023 11:36

‎06-23-2023 11:36

Hi, @Aly_D! Are you saying you logged the steps before linking your tracker to your account? Unfortunately there's nothing that can be done about that, but on the bright side, now that you have an account it should never happen again! You can always add a manual activity of "walk" from the app if you want those steps added.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

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