07-22-2020
01:47
- last edited on
09-08-2020
09:14
by
MatthewFitbit
07-22-2020
01:47
- last edited on
09-08-2020
09:14
by
MatthewFitbit
Since a few months now, my Charge 2 stopped synchronizing automatically.
This problem occurred with my old phone (Samsung Galaxy S5) and my new one (Xiaomi 9T).
Both the app and the software are up to date. I tried reinstalling the app and resetting my charge 2, but nothing works.
When I synchronize manually, it takes a long time, but it works eventually.
It also stopped recognizing activities automatically and when I track one manually (by starting it from my charge 2) it does not appear in the app.
Does anyone have similar problems and/or a solution?
All the other features seem to work fine and my charge 2 is only 2 years old.
I used it daily and would like to keep doing so!
07-23-2020 07:54
07-23-2020 07:54
@Antheavp It's great to see that you've visited the Fitbit Community!
Let me help you with your Charge 2 not syncing automatically nor saving your activities manually recorded and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following:
Regarding the exercise, are you having this issue with any option or only one? Have you tried other options if you only use one? I suggest you remove one or the option that you have tried, save and sync then re-add it again, save and sync again.
I look forward to your reply.
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07-23-2020 11:26
07-23-2020 11:26
I have an iPhone 7 and am having the exact same problem: it will not track/sync steps or sleep. I have tried restarting, rebooting, all of the suggestions mentioned here, but I cannot get the app on my phone or on my laptop to sync. Is there anything else I can try before I just throw the fitbit away?
08-05-2020 02:10
08-05-2020 02:10
Thanks for your response @AlvaroFitbit
I restarted my phone and device and reconnected my charge 2.
It seems to be working fine now.
I know this solution has worked in the past, but unfortunately, it is usually temporary.
I will keep you updated!
08-06-2020 00:26
08-06-2020 00:26
Update @AlvaroFitbit
It stopped working again.
My last sync was when I restarted my phone and device yesterday.
Nothing has been recorded/ synced since then.
Syncing it manually is also taking forever.
I almost feel like the Bluetooth on my charge 2 is the problem.
08-12-2020 10:32 - edited 08-12-2020 12:49
08-12-2020 10:32 - edited 08-12-2020 12:49
@WICAANW It's nice to have you on board!
@WICAANW @Antheavp Thank you both for following the suggestions in my previous post. Since the issue persists I have created a ticket so our Support team can further assist you via email.
Keep me posted.
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