Charge 2 no longer receiving texts

[KDbird21]

I have loved my Fitbit Charge 2, but it recently has completely stopped notifying me of receiving text messages. For a while it was still notifying me of phone calls, but now it has also stopped doing that. 
I have tried turning off Bluetooth, reconnecting and even allowing the Fitbit to completely die, but have found no solution. I know the vibrate still works, because the silent alarms still function properly.
 Is it common for parts of the device to just stop working? 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@KDbird21 Welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 not getting notifications and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[KDbird21]

Thanks AlvaroFitbit for helping me troubleshoot. I have a iPhone7 and have updated my software to the most recent available. I have also updated the app but neither has resolved the problem. 

I checked the battery saving mode, but it was not active. And I have tried restarting both my phone and the device, but neither resolved the issue. I also tried deleting all saved devices from my Bluetooth and re-finding them. I might be doing these things incorrectly, but nothing I have tried has worked. are there any other possible things I could try? Do you recommend a place/store that might help me troubleshoot? 

[JAWZ]

Hi There , I have an iPhone 7 latest software and charge 2 latest software and I have tried the options you said and it’s still not working, I am not the only one as some of my friends on android are having issues too

[Professor58]

It has been months since it worked, still waiting. Done everything suggested, it just doesn’t work 🤬

[primeau]

I have the same problem, suggestions did not work.  Is it that the Charger 2 is too old, everything else works!!