help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving Sleep Score

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-13-2020 08:15 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-13-2020 08:15 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I have a Charge 2. It is recording my sleep times, but I have not had a sleep score since Sunday.

Fitbit......your help please? 

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-14-2020 13:42

‎02-14-2020 13:42

Hi @Cullzer, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention and the details that were shared in your post. Let me share with you that you must see sleep stages to see a sleep score. For more information, see What should I know about sleep stages?. If you see sleep stages but don’t see a sleep score:

 

  • Note that it may take a few minutes for your sleep score to appear. 
  • Update the Fitbit app to the latest version. For instructions, see About the Fitbit app.

 

Let me know if you have any additional questions.

Best Answer
0 Votes

‎02-15-2020 06:57

In response to RicardoFitbit

‎02-15-2020 06:57

It's working now- haven't done anything differently. Go figure!

Best Answer

‎02-15-2020 09:27

In response to RicardoFitbit

‎02-15-2020 09:27

  • I’ve had the same issue running version 22.58.0 on my Charge 2. Hasn’t given me a sleep score in a week. Read the articles, restarted phone, app, and my FitBit.  Nothing. Tried changing wrists. Nothing.  Got a score suddenly one night then nothing again. Contacted customer support who basically told me to go read the articles.  #feelingfrustrated.  
Best Answer
0 Votes