Charge 2 not syncing

[AndiRosin]

I have had the fitbit Charge 2 for almost 2 years.

A few months ago I was unable to sync it, it would sometimes I would try several times a day and it would not sync.

Eventually in a day or two it would sync.

Now I have not been able to sync it for a week.

Fitbit told me that I could try to restart the fitbit which I did a few weeks ago, but I lost a weeks worth of steps.

I have no idea why this is happening.

I bought a Versa but I am unable to use it because I need to upgrade my phone, which at the moment I am not able to do.

I spent good money on the Charge 2 and it is a shame that I am rarely able to sync it to my computer.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@AndiRosin Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[Stuartdab]

I have the same problem. Fitbit know there is a problem but I’ve now been waiting 4-5 weeks. I have a laptop that the Bluetooth on there picks up the charge 2 and I’m able to sync that way.