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Charge 2 not Pairing/Syncing

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‎01-09-2019 09:27 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-09-2019 09:27 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

Charge 2 has not been able to sync since 12/27/2018. Followed ALL recommendations in ALL these previous posts. Turning phone AND bluetooth OFF and back ON several times. Restarting Charge 2 SEVERAL times. Removed tracker SEVERAL times. Cannot get the tracker device to pair now - it is FOUND by the app and a code is sent to the tracker but NEVER goes past CONNECTING in he app.

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‎01-10-2019 11:24

‎01-10-2019 11:24

@sgreenhalgh67 Welcome! It's great to see you around! Sorry to hear that your Charge 2 isn't pairing with your phone and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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