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Charge 2 not calculating distance correctly

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‎06-09-2019 16:47 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-09-2019 16:47 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

For the past four years, in using a Fitbit device, and before the most recent software update, it took me 10,200 steps to reach 5.0 miles.  Now, after the May/June 2019 software update it takes me 11,200 steps to reach 5.0 miles. That's a 10% variation.  Please re-calibrate your new software release.  Thank you.

 

 

Moderator edit: updated subject for clarity

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‎06-10-2019 10:16

‎06-10-2019 10:16

@Jimbo826 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your distance calculation. The distance is calculated by multpliyng your steps with your stride length. You can help correct this by entering your stride length manually by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-29-2019 13:38

In response to AlvaroFitbit

‎08-29-2019 13:38

I was able to manually calculate and enter a default step distance.  What’s sad is that the software is no longer able to do the calculation automatically after the software upgrade.  

 

What’s sadder is that no one at Fitbit listened to my problem and took the initiative to understand WHY the software doesn’t calculate the step distance automatically like it used to.  

 

Thus is is the third issue that I have had with my Fitbit, and every time the attitude is that it’s not Fitbit’s problem, rather it’s my problem.  Unless this attitude changes, then when my Fitbit stops working, I will find a better product from a company who cares about their customers by standing behind their product.  

 

 

 

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