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Charge 2 not charging

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‎01-11-2019 07:09 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-11-2019 07:09 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

2 green lights flash on connecting to power but not charging 

is synced ok but telling battery empty

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎01-13-2019 09:41 - last edited on ‎06-16-2025 10:31 by Fitbit Moderator

‎01-13-2019 09:41 - last edited on ‎06-16-2025 10:31 by Fitbit Moderator

@Norma48 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Charge 2 isn't charging. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-13-2019 15:21

In response to AlvaroFitbit

‎01-13-2019 15:21

I did what you said by cleaning it 

on my app it says fully charged and synced 

when plugged in battery showing empty

when unplugged no response at all blank screen 

 

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‎01-15-2019 05:33

‎01-15-2019 05:33

Rubbish won’t be buying another 

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‎01-15-2019 08:21 - last edited on ‎06-16-2025 10:31 by Fitbit Moderator

In response to Norma48

‎01-15-2019 08:21 - last edited on ‎06-16-2025 10:31 by Fitbit Moderator

@Norma48 thank you for the update. Since this didn't work please let our Support team know so they can further assist you. You will get an email from them.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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