help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-26-2019 13:14 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-26-2019 13:14 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My charge 2 will not charge. I’ve cleaned the connections, I’ve tried different USB ports, I even tried to reset it. Nothing. I’ve had it almost a year so I do not have the receipt.

Best Answer
Labels:
1 REPLY 1

‎03-27-2019 08:11

‎03-27-2019 08:11

@Robin1990 Welcome to the Fitbit Community! It's great to have you here! 

 

Sorry to hear that your Charge 2 isn't charging and thank you for troubleshooting this issue. Since the issue persist please let our Support team know so they can further assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes