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Charge 2 not charging

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‎04-07-2019 09:05 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-07-2019 09:05 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My Fitbit Charge 2 Is Not Charging Properly On The Charger That I Got With It. So I Was Wondering If It Is Possible To Get Something Else To Charge My Fitbit Charge 2 Properly. 

 

 

Moderator edit: updated subject for clarity

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‎04-08-2019 06:28

‎04-08-2019 06:28

@SunsetRunner Welcome! Thanks for being part of our Community! 

 

I will gladly assist you with your Charge 2 that isn't charging. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-08-2019 06:28

‎04-08-2019 06:28

@SunsetRunner Welcome! Thanks for being part of our Community! 

 

I will gladly assist you with your Charge 2 that isn't charging. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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