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Charge 2 not charging

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‎07-15-2019 20:25 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-15-2019 20:25 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Anyone else having a problem getting the fitbit to stay charged? About a week ago mine just suddenly died after I just charged it and updated the app. Not sure if its a bug issue or a battery issue? It's only a year old!

 

 

Moderator edit: updated subject for clarity

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‎07-16-2019 10:14

‎07-16-2019 10:14

@kiiimmiiieee, a warm welcome to our Community!

 

Let me help you with your Charge 2 not charging. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.You can also find additional suggestions here. 

 

Let me know how it goes.

Alvaro | Community Moderator

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‎07-16-2019 16:10

In response to AlvaroFitbit

‎07-16-2019 16:10

I have already tried cleaning and resetting, still nothing. Before it died it did a weird scrolling thing through the menu, and then went black. After resetting it will show the battery dead sign and then black. Anything else I can try?

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