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Charge 2 not charging

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‎08-25-2019 18:42 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-25-2019 18:42 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

I got a notification my charge2 needed charging. I plugged it in and checked it 2 hrs later. The screen was black and the button is not responding. One green light is lit on the back. I cleaned the charging ports per the help site instruction and plugged it back in. 2 more hours on the charger and still not charging.

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‎08-26-2019 08:35 - last edited on ‎12-25-2024 10:58 by Fitbit Moderator

‎08-26-2019 08:35 - last edited on ‎12-25-2024 10:58 by Fitbit Moderator

@Suzanneeg Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not charging and thank you for troubleshooting this issue. It could be a display issue as you mentioned that the back lights are on. Try restarting the device by following these instructions. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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