Charge 2 not completing the update

[Confused1015555]

Does anyone know why I can't update my charge 2 Fitbit watch??

[EstuardoFitbit]

Hi there @Confused1015555, welcome to the community. 

Thanks for sharing your situation with us, I'd like to recommend some steps to get it resolved:  

1. Restart your phone and Charge 2: A simple restart can often resolve temporary glitches. Turn off your phone and Charge 2, then wait a few seconds before turning them back on.
2. Still not working? Set up your device again: From the top-left corner in the Fitbit app, choose "Set up more devices" and follow the on-screen instructions. The update should be done automatically. 

[RnRDianne]

I have the same problem - I've gone through a bunch of "fixes" that I've found, followed all the steps. Charge 2 is still stuck on setup screen and app can't connect to device to update the firmware. Any other suggestions? 

[EstuardoFitbit]

Hi @RnRDianne, welcome to the Fitbit Community. 

Thank you for letting us know about this issue. Since you have already tried some troubleshooting steps, I suggest trying to set up your Fitbit device again on a different phone or tablet as a last resort.

Please let me know if this results in a different outcome for you.

[Andre07]

I have the same problem.  I have Factory reset several times and I still have the same problem. I have restarted my phone, tried updating several more times but still shows Firmware 22.22.55.2.   A few times pone displys Update complete but it never did.

Girlfriend has same Tracker Charge 2 and her's updated fine to 22.22.58.

Is there anyway I can try to up date my Tracker while plugged in to a PC, running Windows 10?

Notifications is also not working. I did turn Notifications ON for Text and Tracker Notifications is turned on.