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Charge 2 not connecting

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‎01-14-2019 06:43 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-14-2019 06:43 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

try everything could to connect my Fitbit 2 to watch with no success and call three or four times and each representative didn't give me no good support

 

 

Moderator edit: updated subject for clarity and format

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‎01-15-2019 07:35

‎01-15-2019 07:35

@Knice2607 Welcome! It's good that the community is growing! Sorry to hear that your Charge 2 isn't connecting. Are you using a phone or computer? Have you tried a different device? If you are using a phone, which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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