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Charge 2 not counting steps anymore

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‎01-06-2020 20:06 - edited ‎09-08-2020 11:28

‎01-06-2020 20:06 - edited ‎09-08-2020 11:28

Hi,

 

My Fitbit steps have decreased dramatically in the last few weeks.  I got a new band, which actually makes it fit better than before.  The old band kept popping off.  Anyway, I made sure the Fitbit was tightly centered on my wrist and walked a while.  The step count was unchanged.  I jumped up and down, again the step count was unchanged.  Any ideas how to fix this?  I was all motivated to get moving in the new year with my new band, but right now I only have 4000 steps, and I've done way more than that.  

Thanks!

 

 

Moderator edit: updated subject for clarity

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‎01-07-2020 11:52 - last edited on ‎01-21-2025 09:14 by Fitbit Moderator

‎01-07-2020 11:52 - last edited on ‎01-21-2025 09:14 by Fitbit Moderator

@SunsetRunner Welcome! It's nice to have you on board!

Let me help you with your Charge 2 not counting steps. Try restarting your device by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-13-2020 17:29

In response to AlvaroFitbit

‎01-13-2020 17:29

Hi
Thank you for your post. I was able to reboot it but I’m still having the same issue. If I’m actively walking with arms swinging, there is no problem. But if I am walking inside or jumping straight up and down, it doesn’t count those steps.
Any other ideas?
Thanks
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