11-15-2016
20:14
- last edited on
09-09-2020
10:26
by
MatthewFitbit
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11-15-2016
20:14
- last edited on
09-09-2020
10:26
by
MatthewFitbit
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Answered! Go to the Best Answer.
Accepted Solutions
11-15-2016 20:38
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11-15-2016 20:38
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Welcome to the forums!
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1
Let us know the outcome!
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
11-15-2016 20:38
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11-15-2016 20:38
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Welcome to the forums!
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1
Let us know the outcome!
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
11-16-2016 04:56
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11-16-2016 04:56
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11-17-2016 06:39
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11-17-2016 06:39
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Then you might want to contact support on that. Use the gear top right of forum and choose support
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum

11-17-2016 06:54
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11-17-2016 06:54
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Hey my friend @mbeebe95, I'd recommend doing the following since you've tried @WendyB's restart.
- Log out of your Fitbit App
- Force quit the App
- Turn off the Bluetooth
- Shut off your phone and turn it on after 1-2 minutes
- Turn on the Bluetooth
- Log back into your Fitbit App
- Set up your Charge 2 as a new device
If you don't find the steps on how to set it up again, here you go:
- On the Fitbit app for iOS dashboard, tap the Account tab
- Tap Set Up a Device
- Choose your tracker and follow the onscreen instructions to continue
Keep us posted!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
01-15-2017 16:32
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01-15-2017 16:32
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I tried both of these methods and my Fitbit is still not counting any of my steps. It is stuck on the same number and has been all day. Very disappointed in this product, especially since based on forums this is a common issue that has been around since this product released and there is still no solution.
01-16-2017 04:39
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01-16-2017 04:39
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Hey you @MStimm! My best recommendation would be to get in touch with Customer Support so they can do a deeper investigation and see where the issue is coming from.
Don't forget to mention the steps you've done so far to avoid getting the same ones. You'll be in good hands!
Good luck!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
02-15-2017 15:44
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02-15-2017 15:44
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Really disappointed that Charge2 does not count steps. Not fit for purpose and I want to return it.
02-15-2017 16:16
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02-15-2017 16:16
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Hi @DancerH,
I'd recommend re-pairing your Charge 2 to your Fitbit account using the replacement setup process mentioned here.
Let me know if you have any additional questions!
03-02-2017 01:21
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03-02-2017 01:21
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If you do this will it not wipe all your previous data?
My step count has gone down to 0 and will not track steps currently but everything else seems to be working, not sure what to do as I don't really want to loose the data I already have on there...

04-22-2017 13:37
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04-22-2017 13:37
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I am having a similar problem with Charge 2. Charge 2 isn't tracking! Would restarting my Charge 2 delete all data?
06-18-2017 12:18
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06-18-2017 12:18
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Just got my charge 2
a few days ago and have really enjoyed using it until today, when it stopped counting steps. I am reading here that I need to restart, unfortunately I can't restart the exercise that I just did. Am not satisfied at all and will most likely return this product for a refund. If I need to restart this on day 4, I guess it will need to be restarted every 4 days.
I should have read the negative reviews before purchasing
06-22-2017 21:33
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06-22-2017 21:33
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I am starting to experience this problem with my Charge 2.
I don't understand how re-pairing the watch to account would solve the problem on the watch. It would make sense to do that if the data is not syncing on the phone app.
I restarted the watch and it seemed to have fixed it. One odd thing I noticed after a reboot on the watch my battery meter level went from 50% to 0% charge. Not sure what to make of this yet.
06-23-2017 02:03
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06-23-2017 02:03
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My charge is counting steps but not all of them. For example I just walked 20 steps not one counted, then I tried again but it only registered 13! I tried all the things mentioned above and no luck. Very disappointed. My charge HR was perfect. Only had my the charge 2 for 4 weeks! Think I might try a replacement.
07-02-2017 00:55
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07-02-2017 00:55
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Well... looks like my Charge 2 is back to its old behavior and not consistently counting steps again :(. I am hoping I can get it replaced.

07-25-2017 20:06
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07-25-2017 20:06
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I have this same issue - my husband and I will walk the same distance in a day and he will have about double the steps I have.... despite me being shorter than him and having a shorter gait. When I tried just now to meet my step goal for today before bed (I was 12 steps away) I had to cross the house 4 times (which was about 50 steps) to get the 12 steps to register. Is there a fix for this???

08-07-2017 06:47
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08-07-2017 06:47
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Mine is brand new and have noticed this aswell. Also not registering flights of steps if i run up them.
I wondered if it only happened when i had my screen on but not convinced that is true
10-08-2017 22:54
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10-08-2017 22:54
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My Fitbit charge two is not counting the steps

01-06-2018 06:24
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01-06-2018 06:24
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I am very disappointed also. I tried fitbit as an alternative for the garmin I had and broke. This charge 2 did not count Anything from yesterday and today totally restarted at 0 steps well into my day. I most likely will return and go back to garmin.

01-06-2018 16:30
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01-06-2018 16:30
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My Fitbit Charge had already been restarted today and the resync took 20 min. Very frustrating. Had to reinstall app and lost relevant data.
