Charge 2 not counting steps

[samcoles2002]

My charge 2 hasn't counted a single step today. I opened the app and it had last synced at exactly midnight. I synced again but still not counting any steps. I have also put it on charge and reset it 3 times but still nothing. But when i set it to run and moved about it said 45 steps taken. I stopped the run and still no steps shown. Any other suggestions?

Thanks

Sam

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @samcoles2002, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before to posting over here. To resolve this situation, I recommend you to restart your Charge 2 following the next steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know if the issue persists.