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Charge 2 not detecting activities

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‎05-07-2020 14:59 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-07-2020 14:59 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I am finding that if I take two classes in close proximity to one another, only one has the time noted. If I then go for an hour an half power walk, only 28-30 minutes is recorded. What is wrong?

 

 

Moderator edit: updated subject for clarity

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‎05-17-2020 12:33

‎05-17-2020 12:33

@Ronales Thanks for stopping by! Sorry for the delay in my reply.

 

Let me help you with your activity detection on your Charge 2. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

 

Let me know how it goes.

Alvaro | Community Moderator

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