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Charge 2 not getting text messages

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‎02-12-2019 11:04 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-12-2019 11:04 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Have tried every solution mentioned anywhere. Removed device, removed app, restarted, resynced re- everything humanly possible. Still no go.

 

 

Moderator edit: updated subject for clarity

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‎02-13-2019 04:49

‎02-13-2019 04:49

@heinmichaelsen Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that you aren't getting text notifications and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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