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Charge 2 Not Syncing Correctly

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‎02-11-2019 02:20 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-11-2019 02:20 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

charge2 doesn't sync in my Samsung galaxy 8 phone. 

 

Moderator Edit: Updated Subject for Clarity/Format

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‎02-12-2019 05:39

‎02-12-2019 05:39

@Ann2019 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 isn't syncing correctly. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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